Shipping policy

Local Collection

All cakes are available for collection from our Erdington, Birmingham location
Collection times are scheduled between 10am-12pm on Saturdays and by appointment on weekdays
Please bring your order confirmation when collecting your order
Late collection fees apply: £5 for 30 minutes past scheduled time and £10 for 60 minutes past scheduled time

We offer local delivery services within Birmingham for an additional fee
Delivery charges are calculated based on distance and displayed at checkout
Deliveries typically take place between 8am-6pm on the scheduled date
You will receive an email with a two-hour delivery window one day before delivery
Please ensure someone is available to receive the order at the delivery address

Eligible Products for Shipping: Breads and cookies can be shipped within the UK mainland
Non-Eligible Products: Large cakes, tiered cakes, bento boxes, cup cakes, mini cakes and wedding cakes are available for local collection or delivery only due to their delicate nature
All shipped items are carefully packaged to maintain freshness and structural integrity
Orders are processed within 1-5 business days after receiving your order confirmation

We deliver early in the week (Monday-Wednesday) to avoid products sitting in transit over weekends
Orders placed Wednesday or later may ship the following week to ensure freshness
We hand delivery to ensure your order arrives safely
Shipping times are typically 1-2 business days within the UK mainland

All shipped products include care instructions
Refrigerated items are shipped with appropriate cooling materials
For optimal freshness, we recommend consuming shipped products within 24-48 hours of receipt
International Shipping
We do not currently offer international shipping

If your order doesn't arrive on the expected date, please contact us immediately
Please provide photographic evidence of any damaged items within 24 hours of receipt
We will assess each situation individually and offer appropriate solutions

For any questions regarding shipping or collection, please contact us via our website or email at abyscake2020@gmail.com.